The Centers for Medicare & Medicaid Services (CMS) has named Telligen, in collaboration with prime contractor IMPAQ International and E4Enterprise, as recipients of a five-year, $34.8M task order, to provide customer support services to clinicians participating in the Merit-Based Payment System (MIPS) track of the Quality Payment Program (QPP).

Telligen will support MIPS clinicians and other stakeholders as they transition to a complex, new payment and monitoring system — the QPP.

Under the task order, Telligen will execute customer support services including: maintaining a dedicated help desk, conducting training and outreach, creating dynamic content, and spreading program knowledge. “Our aim is to provide excellent customer and program support services for participating QPP clinicians as they transition to CMS’s value-based payment system,” explains Teresa Titus-Howard, Vice President of Federal Health Solutions.

In February of 2017, Telligen was awarded the QPP Small, Underserved, and Rural Support task order to provide direct technical assistance to small practice clinicians. Other national QPP support contracts held by Telligen include the Quality Innovation Network-Quality Improvement Organization (QIN-QIO) for Iowa, Illinois, and Colorado; the Transforming Clinical Practice Initiative Practice Transformation Network for Maryland and Virginia; and the QIN-QIO National Coordinating Center.

“As a long-standing partner to CMS and the provider community, we look forward to leveraging our expertise in a way that gives clinicians the tools and resources they need, as QPP MIPS participants, to achieve CMS’ aim to provide better care and smarter spending for a healthier America,” says Titus-Howard.