HCAHPS
Here you will find HCAHPS related resources including general overviews of the HCAHPS survey, the Medicare Care Compare website, and a vendor directory guide.
This link will take you to the homepage for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) website. Here you will find current news, background information, HCAHPS publications, Executive Insight Letters and other helpful links and resources to assist with survey reporting.
Access HCAHPS Survey Website here.
The Medicare Care Compare website offers a comprehensive tool for comparing hospitals based on quality measures, patient experiences and other relevant factors. It aims to assist in making informed decisions about healthcare options by providing transparent and accessible information regarding hospital performance and quality.
Access Hospital Compare Website here.
Here you will find an overview of what the HCAHPS survey consists of, how it is administered, how the data is collected, an explanation of the star ratings, and more additional information.
Access CMS HCAHPS General Information here.
This guide provides information about the benefits and challenges of implementing HCAHPS with small rural hospitals. It also provides a directory of 24 HCAHPS vendor profiles. These profiles include the vendor’s contact information, the location of services offered, experience with small rural hospitals, survey mode, services provided, cost structure and price and frequency of reporting.
Access HCAHPS Vendor Directory here.
This publication is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $640,000 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official view of, nor an endorsement, by HRSA, HHS or the U.S. Government. For more information, please visit HRSA.gov.