How overused is the word quality in healthcare today? There’s quality improvement, quality reporting, quality data; and everyone’s favorite, quality measures. With the transition from fee-for-service to value-based care, the focus on healthcare quality is here to stay.

What Are Quality Measures? According to, “quality measures are tools that help us measure or quantify healthcare processes, outcomes, patient perceptions, and organizational structure and/or systems that are associated with the ability to provide high-quality health care and/or that relate to one or more quality goals for health care.”

Did You Know? Telligen provides unique services measure developers rely on to obtain national endorsement for their measure. Services include:

Specifications & Support: Telligen’s electronic Clinical Quality Measure (eCQM) expertise turns measure ideas into precise, evidence-based specifications that define the data to be captured in an EHR and how the measure is calculated. Our work includes the development and ongoing maintenance of the CMS Measure Authoring Tool. We also offers consulting services, education, and support to clients creating or reporting eCQMs.

  • Clients Include: CMS’ Hospital Inpatient & Outpatient Quality Reporting Programs

Validation & Testing:These services help clients ultimately validate the data used to develop a robust quality measure; ensuring an accurate, consistent data collection process for obtaining national endorsement. In addition to validity, we also test for reliability, feasibility, usability, and provide comparisons to similar measures.

  • Clients include: American Academy of Neurology, American Medical Association, American Radiology Association, and American College of Cardiology

Data Collection & Measure Calculation:Telligen’s systems are designed to collect large amounts of data and calculate measures for both aggregate and patient-level data sets. We securely collect data using standard file formats and validate the files as they are submitted. Results allow for quality measurement benchmarking, and are used to improve the quality process over time.

  • Clients include: CMS, State of Maryland, State of Massachusettes