quality & performance improvement
Value-Driven. Data-Driven. Evidence-Based.
what we do
Telligen’s quality and performance improvement solutions help government agencies and private organizations accomplish goals related to better patient care, better health for populations and communities, and lower healthcare costs.
Government Agencies: Telligen has served as the CMS-designated Quality Improvement Organization for the state of Iowa since 1972. Today, we’re a Quality Innovation Network, helping the Medicare program improve the quality, value and efficiency of services delivered to patients in Iowa, Illinois, Colorado and Oklahoma.
Private Organizations: We offer consulting and support services to hospitals, nursing homes, home health agencies, physician practices, healthcare systems and community-based organizations wanting to bring best practices and process improvements to their organization.
Our work has helped the Medicare program and its providers:
- Decrease adverse drug events
- Improve immunization rates
- Fight the spread of antibiotic resistance
- Lower rates of unnecessary hospital readmissions and medical errors
- Reduce disparities associated with diabetes and cardiovascular disease
- Analyze cost savings for targeted improvement programs
- Improve nursing home quality
“We really like the benchmark, comparison reports that we receive from Telligen. They are at the local level and show our true performance; we can’t get these reports elsewhere. Also, the resources and assistance the QIO provides on various topics is [sic] very helpful and saves us significant time researching different topics.”
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how we do it
Quality & Performance Improvement services include:
Quality Improvement & Patient Safety
Engage providers, stakeholders, and beneficiaries and their families in large-scale transformation efforts
Recognize areas for opportunity, evaluate performance and calculate cost savings
Adopt measures, calculate baselines and identify appropriate aims for each measure
Analyze performance, redesign clinical processes and provide ongoing performance measurement
Lean Six Sigma
Optimize processes, eliminate waste and reduce defects
Project & Client: Telligen QIN-QIO Program; Centers for Medicare & Medicare Services
Description: The QIN-QIO program is one of the largest federal programs dedicated to improving the value and quality of healthcare for people with Medicare.
Our Mission: Improve the effectiveness, efficiency, and value of services delivered to Medicare beneficiaries in Iowa, Illinois, Colorado and Oklahoma through targeted quality improvement initiatives.
Who We Serve: Patients and families, nursing homes, outpatient settings, physician offices, hospitals, pharmacies, hospice, and home health agencies.
The Results: Download the report